Complaints received under ombudsman schemes rises 9.39%'

Last Updated06/01/2023

The Reserve Bank of India (RBI) has released the Annual Report of the Ombudsman Schemes for the period April 01, 2021 – March 31, 2022.
As per the report, volume of complaints received under the scheme stood at 4,18,184 in 2021-22, an increase of 9.39% compared to the previous year.

Issues related to ATM/debit cards and mobile/electronic banking were the top grounds of complaints received at the Office of Banking Ombudsman (OBO).
About 90% of the total complaints were received through digital modes, including:
Online Complaint Management System (CMS) portal,
E-mail
Centralised Public Grievance Redress and Monitoring System (CPGRAMS).
The report also said that the rate of disposal of complaints by ombudsmen improved to 97.9% in 2021-22 from 96.6% in 2020-21.