NHAI Launches ‘Rajmargyatra’ a Unified Mobile Application for National Highway Users

• Recently, the National Highways Authority of India (NHAI) took a significant stride towards improving the highway user experience with the launch of “Rajmargyatra”

The Rajmargyatra App

• Objective: To create a seamless, user-friendly experience for highway users, fostering a safer and more enjoyable journey on Indian National Highways.
• It empowers travellers with comprehensive information on Indian National Highways while also offering an efficient complaint redressal system.
• This user-friendly app is now available for download on both Google Play Store and iOS App Store.
• The app is currently available in Hindi and English.

Key Features

• Comprehensive Highway Information
  • It serves as a one-stop repository of essential information for National Highway users that ensure a seamless and safe journey on the National Highways like
    • Real-time weather conditions
    • Timely broadcast notifications
    • Access to details about nearby toll plazas, petrol pumps, hospitals, hotels, and other essential services
• Hassle-Free Complaint Redressal
  • The app comes equipped with an inbuilt complaint redressal and escalation mechanism.
  • Users can easily report highway-related issues, attaching geo-tagged videos or photos for better clarity.
  • The registered complaints will be handled in a time-bound manner, with system-generated escalations to higher authorities in case of any delays.
  • The users can also track the status of their grievances for complete transparency.
• Seamless FASTag Services
  • It integrates its services with various bank portals, making it convenient for users (within a single platform) to
    • Recharge their FASTags
    • Avail monthly passes
    • Access other FASTag-related banking services
  • Over-speeding notifications and voice-assistance to encourage responsible and safe driving behaviour.

Prelims Takeaway

• App Rajmargyatra
• FASTag
• NHAI